I’ve spent over 40 years figuring out how to make work simpler, smoother and far less stressful – mostly because I’ve lived through the chaos myself. I started back in 1979 as a telecommunications technician in the rail industry, driving from station to station fixing clocks, signal telephones and anything else that decided to break. I didn’t know it at the time, but planning my routes and organizing my workday was my first real taste of workflow optimization.